Privacy Policy for TicketSoft Platforms and Applications

TicketSoft operates globally and may process the Personal Data of individuals located in the European Union. Accordingly, this Privacy Policy is intended to comply with Regulation (EU) 2016/679 (the General Data Protection Regulation or GDPR).

TicketSoft is subject to applicable United States privacy laws, including the California Consumer Privacy Act of 2018 (CCPA), and this Privacy Policy reflects the rights granted to California residents.

This Privacy Policy remains in effect for as long as we process your Personal Data.

We process Personal Data for the following purposes:

• Providing access to the Platforms and Services
• Creating and managing user accounts
• Ticketing, payments, and event-related services
• Customer support and communications
• Security, fraud prevention, and abuse detection
• Legal and regulatory compliance
• Analytics and service improvement

Legal bases include one or more of the following:

• Performance of a contract
• Legitimate interests
• Legal obligations
• User consent

TicketSoft may share Personal Data with:

• Authorised employees and contractors
• Trusted service providers (e.g. hosting, analytics, email, payment processing)
• Event organisers, artists, or partners where required to deliver Services
• Public authorities when required by law
• Parties involved in mergers, acquisitions, or other corporate transactions

All recipients are required to process Personal Data in accordance with Applicable Data Protection Laws.

Your Personal Data may be processed and stored in the United States, the European Union, or other jurisdictions. Where required, TicketSoft relies on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms to ensure adequate protection.

If you have questions or complaints regarding this Privacy Policy or our data practices, please contact:

TicketSoft Technologies Inc. may be subject to the investigatory and enforcement powers of U.S. regulatory authorities, including the Federal Trade Commission (FTC).

Depending on your location, you may have rights including:

• Access to your Personal Data
• Rectification or erasure
• Restriction or objection to processing
• Data portability
• Withdrawal of consent
• Non-discrimination for exercising your rights

Requests may be submitted via support@ticketsoft.com. We may need to verify your identity before processing a request.

Personal Data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Personal Data used for marketing purposes is generally retained for three (3) years from the last interaction unless consent is withdrawn earlier.

TicketSoft implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, loss, or alteration.

No system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

Our Services may contain links to third-party websites or services. TicketSoft is not responsible for their privacy practices or content.

TicketSoft uses cookies and similar technologies to operate and improve the Services. Please refer to our Cookie Policy for details on how cookies are used and how you can manage your preferences.

Our Services are not intended for individuals under the applicable age of digital consent. If we become aware that we have collected Personal Data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. Changes become effective when posted. We encourage you to review this Privacy Policy periodically.

Last updated: 5 January 2026